FAQs

Welcome to the Vinvox Help Center. Below are answers to the most common questions from our customers.

🛍️ Orders & Products

Q: How can I place an order?
A: Simply select the product you want, click “Add to Cart,” and proceed to checkout. Fill in your shipping details and choose your preferred payment method to complete your order.

Q: Can I modify or cancel my order after placing it?
A: Yes, but only within 12 hours of placing your order. Please contact us as soon as possible.

🚚 Shipping & Delivery

Q: How long does delivery take?
A: Orders are processed in 1–2 business days and delivered within 3–4 business days across Germany.

Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number by email. You can also track your order on our Track Your Order page.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return window with free return shipping. No restocking fees. Final sale items cannot be returned.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.

💳 Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna, and more.

Q: Is my payment information secure?
A: Yes. All payments are encrypted and processed through secure gateways. Your data is never stored or shared.

📦 Products & Stock

Q: Are your products new and original?
A: Yes, we only sell 100% genuine, brand-new products.

Q: What if an item is out of stock?
A: If a product is unavailable, you can subscribe to back-in-stock alerts or contact us for similar recommendations.

🧾 Invoices & Tax

Q: Can I get an invoice for my order?
A: Yes. A digital invoice will be emailed to you after your purchase.

Q: Are prices inclusive of VAT?
A: Yes, all listed prices include applicable German VAT.

📞 Need More Help?

Email: Contact@Vinvox.com
Phone: +49 1020 953448
Address: Köpenicker Str. 100, 10179 Berlin, Germany

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